Privacy Policy

Effective Date: January 30, 2026 | Last Updated: January 30, 2026

Introduction

GlowSMS ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our virtual phone number services available at glowsms.com.

By using our Service, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please discontinue use of our Service immediately.

1. Information We Collect

1.1 Information You Provide

When you register for an account or use our Service, we may collect:

  • Account Information: Email address, username , password
  • Payment Information: Billing details, payment method information (processed through third-party payment processors)
  • Communications: Messages you send to our support team, feedback, or reviews you post

1.2 Automatically Collected Information

When you access our platform, we automatically collect:

  • Technical Data: IP address, browser type and version, operating system, device information
  • Usage Data: Pages visited, time and date of visits, time spent on pages, rental history, services used
  • Cookies and Tracking Technologies: Information stored through cookies, web beacons, and similar technologies (see Section 5 below)

1.3 SMS Content

Important Notice:

Virtual phone numbers provided through our Service may receive SMS messages containing verification codes. While we do not intentionally monitor message content, please be aware that:

  • Messages received on virtual numbers may be visible to our technical infrastructure
  • Numbers may be reassigned to other users after rental periods expire
  • You should never use our Service to receive messages containing highly sensitive personal information (e.g., banking passwords, government ID numbers, medical records)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

  • Providing and maintaining virtual phone number services
  • Processing transactions and managing your account
  • Delivering SMS messages to your rented numbers
  • Providing customer support

2.2 Service Improvement

  • Analyzing usage patterns to enhance user experience
  • Troubleshooting technical issues
  • Developing new features and services
  • Conducting research and analysis

2.3 Communication

  • Sending service-related notifications and updates
  • Responding to your inquiries and requests
  • Notifying you of changes to our Terms or Privacy Policy
  • Sending promotional materials (only with your consent, where required)

2.4 Security and Fraud Prevention

  • Detecting and preventing fraudulent activities
  • Monitoring compliance with our Terms of Service
  • Protecting our platform and users from abuse
  • Investigating violations of our policies

2.5 Legal Compliance

  • Complying with applicable laws and regulations
  • Responding to legal requests from authorities
  • Enforcing our legal rights and agreements

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We engage third-party companies to perform functions on our behalf, including:

  • Payment Processors: To process transactions securely
  • Cloud Hosting Providers: To store data and host our platform
  • Analytics Services: To analyze platform usage and performance
  • Customer Support Tools: To manage support tickets and communications

These service providers have access to your information only to perform specific tasks and are obligated to protect your data.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders, warrants)
  • Requests from government or regulatory authorities
  • Situations involving potential threats to public safety
  • Protection of our rights, property, or safety

3.3 Business Transfers

If GlowSMS is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our website of any change in ownership or use of your personal information.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • Account Information: Retained while your account is active and for 90 days after account closure
  • Transaction Records: Retained for 3 years for accounting and tax purposes
  • Usage Logs: Retained for 12 months for service improvement and security purposes
  • Support Communications: Retained for 2 years after resolution

After the retention period expires, we will securely delete or anonymize your personal information.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device that help websites remember information about your visit. We use cookies and similar technologies to enhance your experience on our platform.

5.2 Types of Cookies We Use

  • Essential Cookies: Required for the platform to function properly (e.g., authentication, security)
  • Functional Cookies: Remember your preferences and settings (e.g., language selection)
  • Analytics Cookies: Help us understand how visitors use our platform (e.g., Google Analytics)
  • Advertising Cookies: Used to deliver relevant advertisements (if applicable)

5.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

6. Third-Party Services

Our platform may integrate with or contain links to third-party services, including:

  • Payment processors (e.g Stripe, cryptocurrency payment gateways)
  • Analytics providers (e.g., Google Analytics)
  • Advertising networks (if applicable)

These third parties have their own privacy policies governing their data practices. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing them with any information.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

  • Encryption of sensitive data in transit and at rest
  • Secure server infrastructure with regular security updates
  • Access controls limiting employee access to personal information
  • Regular security audits and vulnerability assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

8.1 Access and Portability

Right to request a copy of the personal information we hold about you

8.2 Correction

Right to request correction of inaccurate or incomplete information

8.3 Deletion

Right to request deletion of your personal information, subject to legal retention requirements. To process a deletion request, you must provide a written explanation of the reason for deletion. This helps us improve our services and maintain proper records for compliance purposes.

8.4 Objection and Restriction

Right to object to or restrict certain types of data processing

8.5 Withdraw Consent

Right to withdraw consent for data processing at any time (where processing is based on consent)

8.6 Complaint

Right to lodge a complaint with a data protection authority

To Exercise Your Rights: Contact us at glowsmschat@outlook.com. We will respond to your request within 30 days.

Important Note for Deletion Requests: All requests for data deletion must include a detailed explanation of the reason for deletion. This requirement helps us:

  • Understand and address any service issues that may have led to your decision
  • Improve our platform and user experience
  • Maintain proper documentation for legal and compliance purposes
  • Verify the authenticity of the deletion request

Deletion requests without a stated reason may be delayed or require additional verification before processing.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at glowsmschat@outlook.com. We will promptly delete such information from our systems.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information (deletion requests must include a written explanation of the reason)
  • Right to opt-out of the sale of personal information (Note: We do not sell personal information)
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact us at glowsmschat@outlook.com. For deletion requests, please provide a detailed explanation of your reason for requesting deletion.

12. European Union Users (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR).

Legal Basis for Processing:

  • Contract Performance: Processing necessary to provide our Service
  • Legitimate Interests: Improving our Service, fraud prevention, security
  • Consent: Marketing communications (where required)
  • Legal Obligations: Compliance with applicable laws

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.

Note: Requests for data deletion under GDPR must include a written explanation of the reason for deletion to help us improve our services and maintain proper compliance records.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes:

  • Material changes will be notified via email (to the address associated with your account)
  • Non-material changes will be posted on this page with an updated "Last Updated" date
  • Continued use of the Service after changes take effect constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: glowsmschat@outlook.com

Website: glowsms.com

We will respond to all inquiries within a reasonable timeframe.

15. Consent

By using GlowSMS, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you must not use our Service.